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Help

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How Do You Get Technical Help?


If you need Academic Help, please contact your teacher.

 

Our different courses are offered on different learning management systems.  Please see the information about the platform that your course is on below to learn how to access, use, and seek help on that system.  If you are unsure on which platform your course is taught, you can find that information on our course lists (middle school catalog/high school catalog).

Use our BROWSER CHECK tool to see if your browser and plugins match with the minimum requirements listed below for your platform.


 

Canvas


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Login URL:  https://pasco.instructure.com

Username/Password:  Pasco Student ID #/District Assigned Password
(The District Assigned Password is also used for Moodle, computer login, and testing.)  
Pasco Students can find out their password from the teacher of their course. 

Getting Support:   In the bottom left corner of the Canvas website to submit Click the white Help link (if you cannot login, you can also click the grey Help link at the very bottom of the login screen). After clicking on the help button, select Report a Problem to submit a technical question from the page where you are having the problem.  Be sure to provide as many details about the problem as possible and include any error messages that you are having

Help Documentation:  The Canvas guides have an extensive collection of help videos and step-by-step guides.  You can access them here http://guides.instructure.com/

System Requirements:  View the Browser and Plugin Requirements here http://guides.instructure.com/m/4214/l/41056


Educator on FLVS


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Login URL:  http://www.flvs.net/myFLVS/Pages/myFLVS.aspx

Username/Password:  Student Created Username/Student Created Password
To recover your username or password, use this link https://vsa.flvs.net/RecoverInformation.aspx

Getting Support:  If you have a specific question about courses on the Florida Virtual learning platform, you can also contact The FLVS Help Center. The Technical Support Help Center is available Monday – Friday 7:00am – 9:00pm, Saturday – Sunday 9:00am – 5:00pm.  Social Media Representatives are available Monday – Friday 9:00am – 5:00pm

  1. ONLINE: Click here to access our Technical Support site. After creating an account on this site you will be able to submit a help ticket or start a live chat.
  2. PHONE: Call 800-374-1430

Help Documentation:  Search the knowledge base for more information and help https://help.flvs.net/ics/support/KBSplash.asp or check out this login FAQ http://www.flvs.net/areas/faqs/Pages/LoginFAQs.aspx

System Requirements:  View the Hardware Requirements here http://www.flvs.net//areas/faqs/pages/hardwarerequirements.aspx

 

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